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Refund Policy
Last updated: 13.11.2025

At Hosterama.com, we value our customers and strive to ensure full satisfaction with every purchase.
However, as our products and services are digital in nature, specific conditions apply to refund requests.

1. Eligibility for Refunds


Refunds may be issued only in the following cases:
– The purchased product or service was not delivered due to a verified technical issue;
– The delivered product or service does not match the description;
– The transaction was accidentally duplicated due to a system error.

Refunds are not applicable once the product or license key has been successfully delivered or activated.

2. Requesting a Refund


All refund requests must be submitted within 7 days from the date of purchase.

To request a refund, please contact our support team at info@hosterama.com and include the following details:
– Your order number;
– The email address used during the purchase;
– A clear description of the issue.

Our support team will review your request and respond within 3–5 business days.

3. Refund Method


If your refund request is approved, the amount will be credited back to the original payment method used for the purchase.
Depending on your payment provider, funds may take up to 10 business days to appear in your account.

4. Non-Refundable Situations


Refunds will not be granted in the following cases:
– The product or service has been successfully delivered and is fully functional;
– The customer has changed their mind or purchased the wrong product;
– The issue is caused by external factors such as third-party software, internet connection, or user error beyond our control.

5. Contact


For any refund-related questions or assistance, please contact:

Aurivega UAB
V. Nagevičiaus g. 3, Vilnius, LT-08237, Lithuania
Email: info@hosterama.com